Privacy Policy

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Effective Date: 16/02/2025

At Xaltation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book appointments, or use our services. This policy complies with Australian Privacy Principles (APPs) under the Privacy Act 1988 and relevant U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and Health Insurance Portability and Accountability Act (HIPAA) where applicable.

By accessing or using our services, you agree to the terms outlined in this policy.

We collect the following personal information to provide our services:

• Personal Identification Information: Full name, email address, phone number, mailing address, and other details provided when you contact us, book appointments, or participate in our services.
• Health Information: As part of our hypnotherapy services, we may collect sensitive health information, including mental health data, which will be used only for treatment purposes and handled with your explicit consent. This complies with HIPAA (U.S.) and local regulations in Australia.
• Payment Information: Credit card or payment details collected through secure third-party processors for booking services.
• Technical Information: Data such as IP addresses, browser type, and access times collected through our website for website optimization and security.

We use your personal information for the following purposes:

• To Provide Services: To deliver hypnotherapy, coaching, and other services you request.
• To Improve Our Services: To enhance your experience with our website, offerings, and support.
• To Communicate with You: To send reminders, confirm appointments, and keep you informed about new services or updates.
• To Process Payments: To securely complete payment transactions.

We will not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processing, email marketing, website hosting). These parties are obligated to keep your data confidential.
• Legal Compliance: We may disclose your personal data if required to do so by law, court order, or to comply with other legal obligations under Australian or U.S. law, including to cooperate with authorities in cases of fraud, legal disputes, or in response to subpoenas.
• Health-Related Disclosure: If applicable, we may be required to share your health-related information in accordance with HIPAA (U.S.) or Australian health regulations.

We take appropriate measures to protect your personal information, using industry-standard encryption and security protocols. However, while we strive to protect your information, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking reasonable steps to protect your data.

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize your data.

Under Australian Privacy Principles (APPs) and the California Consumer Privacy Act (CCPA) (for California residents), you have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

For California residents, you also have the right to request information about the categories of personal information collected and shared, as well as the purpose of collection.

We may use cookies and similar technologies to improve your experience on our website. Cookies are small text files that are stored on your device to help us track your preferences and analyze website performance. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some features of our website.

If you are located outside of Australia or the U.S., please be aware that your information may be transferred, stored, and processed in Australia or the U.S., where our servers are located. By using our services, you consent to this transfer of data.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this policy periodically for any changes.

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Xaltation
Jodie Bruce
Email: jodie@xaltation.life
Phone: +61 423 966 688